Return & Refund Policy

At Brosell’s, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you receive a damaged, defective, incorrect, or otherwise eligible product, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return or exchange if:

• You receive a damaged or defective product.

• You receive an incorrect product, size, or color compared with your confirmed order.

• The product has a manufacturing defect.

• The product meets the other conditions specified in this policy.

To be eligible for a return or exchange, the product must generally be unused, unwashed, unworn, and in its original condition, with its original tags and packaging where applicable.

2. Return Request Timeframe

Please contact us within 48 hours of receiving your order if you notice damage, defects, or an incorrect item.

To help us review your request, please provide your order number, a description of the issue, and clear photos or videos showing the problem.

Requests submitted after this period may be reviewed at our discretion, subject to applicable law.

3. Non-Returnable Items

Unless required by applicable law or approved by Brosell’s, the following items may not be eligible for return or exchange:

• Products that have been worn, washed, used, or damaged after delivery.

• Products without their original tags or packaging, where applicable.

• Products damaged due to improper handling or use by the customer.

• Items returned without prior approval from our customer support team.

4. Size & Color Exchanges

If you receive the correct product but want a different size or color, an exchange may be possible depending on stock availability.

Please contact our support team before sending the product back. The item must meet our return eligibility requirements. Additional delivery charges may apply to size or color exchanges.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate solution, depending on product availability and the circumstances.

6. Refund Policy

Refunds may be available for eligible returns, cancelled orders that qualify for a refund, or orders that cannot be fulfilled after payment.

Once your request is approved, we will explain the refund process and applicable payment method. Refund processing times may vary depending on the original payment method and the relevant payment service provider.

Delivery charges may be non-refundable unless the return is due to our error or otherwise required by applicable law.

7. Return & Exchange Shipping Costs

If you receive a damaged, defective, or incorrect product due to our error, Brosell’s will determine an appropriate arrangement for the return or replacement delivery.

For exchanges requested for personal reasons, such as choosing a different size or color, the customer may be responsible for applicable delivery charges. We will confirm any charges before proceeding.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may be accepted before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply instead. Any refund for a cancelled prepaid order will be handled according to the applicable refund process.

9. How to Request a Return or Refund

To request a return, exchange, or refund:

1. Contact Brosell’s through our website’s Contact page or official customer support channels.

2. Provide your order number and registered phone number.

3. Explain the reason for your request and attach clear photos or videos if relevant.

4. Wait for our team to review your request and provide instructions.

5. Follow the return or exchange instructions provided by our team.

Please do not send products back before receiving confirmation and return instructions from our support team.

10. Policy Changes

Brosell’s reserves the right to update this Return & Refund Policy when necessary. Changes will become effective once published on this page.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us through the Contact page on our website or our official customer support channels.

At Brosell’s, we value your trust and will do our best to resolve eligible product issues fairly and efficiently.